Account Settings
Find your account controls, review membership, orders and credits, and manage sign-in and password recovery.
Veo3 AI account controls are in the avatar menu at the top right. Use it to confirm the signed-in email, open membership, team, order and credit pages, or sign out.
Open the account menu
- Sign in to Veo3 AI and click the avatar or initial at the top right.
- Your name and email appear at the top. Use the copy button beside the email when you need the exact address.
- Choose the area you want to manage. The same destinations appear as tabs on account pages.
Check the email first: before tracing a subscription, recovering work or changing sign-in method, confirm that this is the address used by the original account.
What you can manage
| Destination | What it contains |
|---|---|
| Membership | Membership status, plan, start and end dates, subscription history and available renewal controls |
| My Team | Team, members and seats; eligible Plus team owners can invite collaborators |
| My Orders | Order number, purchase email, product, amount and payment time; invoices where available |
| My Credits | Current balance, additions, charges and refunds under Credit Records, plus expiry dates under Credit Pools |
See Credits and Subscriptions for prices, credit packs and expiry rules. Use the account pages to verify your own records; do not buy again merely to check whether a membership is active.
Teams
The Team page shows controls allowed by your plan and role. Owners can review seat usage and use Invite Member; invitees follow the invitation to join. Each collaborator should use a separate account—never share a password.
Sign-in and password
Choose a sign-in method
The sign-in window offers Google and Continue with Email. If an email password is already set, enter it and choose Sign In. For first-time email registration, choose Sign up, set a password, complete verification and follow the confirmation link sent by email.
Forgot your password
- Open the sign-in window and choose Continue with Email.
- Select Forgot password? (shown as Forgot your password? on the dedicated sign-in page).
- Enter the account email and choose Send Reset Email.
- Follow the email link, set a new password, then sign in.
This resets only the Veo3 AI email password. It does not change your Google password.
Sign out or switch accounts
Choose avatar → Sign out, then sign in to the intended account. When using Google, select the correct Google account in the authorization window. Always sign out on a shared computer.
FAQ
I used Google sign-in. How can I use email and password instead?
Use the exact same full email address as your Google sign-in and complete the email registration flow once:
- Copy the current email from the avatar menu, then sign out.
- Open sign-in and choose Continue with Email → Sign up.
- Paste the same email, set a new Veo3 AI password, complete the page verification and choose Create Account.
- Open the confirmation email and follow its confirmation link.
- Return to Veo3 AI, choose Continue with Email, and sign in with that email and the password you just set.
The email must remain identical. This adds email-password access to the same account; it does not transfer purchases or creations to a different address. Never enter or change your Google password for this process, and do not use an email alias or alternative spelling.
Email registration says the account already exists. What should I do?
Return to Sign In and try the existing Veo3 AI email password. If you forgot it, use Forgot password? instead of registering repeatedly. Contact support if access still fails.
I did not receive the confirmation email, or my email is unverified
Check the spelling, spam and promotions folders. If the verification notice shows Resend verification email, use it once. Wait before retrying if the page reports too many requests.
Why are my membership or creations missing after I switch sign-in methods?
Check the full email in the avatar menu, especially whether Google selected another account. Membership, orders and creations remain under the original account. Do not repurchase a subscription while investigating.
Can I edit the account email, name or avatar myself?
The current avatar menu displays these details but has no self-service editor. Contact support and explain the requested change; available handling depends on account verification.
How do I contact support?
Email support@veo3ai.io with the account email, steps and visible error. Include an order number for purchase issues and hide unrelated personal data in screenshots. Never send a password, verification code, or confirmation/reset link.